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Warranty Information

Completion of the Swimming Pool Construction:

A single Final Construction Punch List is to be compiled by the new pool owner and submitted to the project manager within ten (10) calendar days from the date the decking around the pool has been added. The Final Construction Payment is due upon the completion of the agreed upon items on the Final Construction Punch List. Any construction items needing to be addressed after the completion of the Final Construction Punch List should be communicated to PoolDrs via email at service@pooldrs.com and will follow the related item's Warranty Process. Warranties are activated upon the date of Pool School. No Warranties are provided if Final Construction Payment is unpaid.  

 

Warrantied Pool Construction Items (for in-ground fiberglass and concrete swimming pools):

 

PoolDrs Pool Installation

Plumbing and Electrical: 1 year workmanship warranty

 

See the links below for product- and vendor-specific information.

Alaglas Pools:

Alaglas Pool Shell Manufacturing

Alaglas Pool Warranty 

 

NPT:

NPT Pool Finish Warranty (Concrete Pools) 

 

Hayward:

About Hayward Pool Equipment Expert Line Warranty

Pump (<15k Gallons):

Details

Video

Owner's Manual

 

Pump (>15k Gallons): 

Details

Video

Owner's Manual

 

Automation (Pre 3/1/22):  

Details

Video

Owner's Manual

 

Automation (Post 3/1/22):

Details

Video

Owner's Manual

 

Chlorination for Automation: 

Details

Video

Owner's Manual

 

Chlorination without Automation (Pre 8/1/22): 

Details

Owner's Manual

 

Chlorination without Automation (Post 8/1/22): 

Details

Video

Owner's Manual

 

Filter: 

Details

Video

Owner's Manual

 

Lights for Automation (Post 8/1/22): 

Details

Video

Owner's Manual

 

Pool Cleaner: 

Details

Video

Owner's Manual

 

Lights without Automation (SR Smith) (Pre 8/1/22): 

Details

Owner's Manual

 

Natural Gas Heater: 

Details

Video

Owner’s Manual

 

Rheem/Raypak All Electric Heat Pump: 

Details

Owner’s Manual

 

  

Poured Concrete: 

JV CONCRETE & HARDSCAPE LLC

WARRANTY AND DISCLAIMER ON REGULAR AND DECORATIVE WORK

DISCLAIMER: For stamped concrete or color concrete, the finished color or texture will vary due to a variety of reasons such as weather conditions, job site conditions, and uncontrolled environments. Variations in color and texture are to be expected and considered normal.

JV Concrete & Hardscape LLC will not match any color with existing concrete due to the age of the concrete.

JV Concrete & Hardscape LLC is not responsible for any damage to landscape, gas lines, irrigation, concrete driveways, patios, electrical lines, asphalt, etc., while the process of work is being done.

JV Concrete & Hardscape LLC will not warranty cracks.

CONCRETE DEMOLITION

We will try our best to protect the surrounding area where the work is taking place but there may still be damage done which is not our responsibility. We are not responsible for damages done to anything that could be under the concrete (example; gas lines, plumbing lines, irrigation, etc.) as we do not know the exact depth of the area being demolished.

Warranty on workmanship is only for one (1) year.

No warranty against cracking, settling, popping of rocks, spalling, scaling, or any other defects within the product itself. We do our best to provide the highest quality of workmanship, but we cannot warranty what we cannot control, such as cracks, setting, flaws, discoloration in the concrete, or any third-party product.

Freeze/thaw cycles can be very damaging to concrete products. Understand that flaws can and will appear due to local weather conditions.

JV Concrete & Hardscape LLC does not do any kind of grading outside the concrete lines. We are only responsible for the grading of the concrete foundation within 4” off grade. We do not haul off any excess dirt. Pool builder and or homeowner must provide access to the backyard, so we are able to move our equipment to do the grading and pour concrete in the construction area. We are not responsible for any damages that may be caused in the process of moving our equipment to the backyard. Pool builder and or homeowner must be able to provide a supply of water and power [electricity] for our equipment.

DECORATIVE CONCRETE

Sealers can protect outside damages such as freeze/thaw cycles and ice-melting chemicals, but they make no guarantees on stamped concrete projects. Decorative and topical sealers can and will be slippery in some applications. Traction additive is recommended and added with certain sealers.

JV Concrete & Hardscape LLC adds heavy duty grip on all our stamped concrete projects.

During the summertime on our decorative or stamped concrete projects you will see a lot of air bubbles after we apply the concrete sealer. This is considered normal and will go away within 2 weeks.

 

COLOR CONCRETE

We do not warranty the color mix into the concrete from any discoloration or fading due to the weather or by third parties. The color from the color chart and the color we mix into the concrete may vary due to effects of the weather like wind, ground, environment, etc.

 

LINEAR POOLS, FIBERGLASS OR CONCRETE POOLS

JV Concrete & Hardscape LLC will not warranty any settlement cracks. It is the responsibility of the third party who backfills the pool panels to do a proper compaction around the pool.

 

DRAINAGE

For deck drains, PVC pipes, or black pipe connected to gutters or any kind of drainage in the concrete itself - It is the responsibility of JV Concrete & Hardscape LLC to run all drainage pipes outside of the concrete. Anything beyond that is solely up to the pool builder or the homeowner to properly dispose of the waste.

 

SPRAY DECK TEXTURE

JV Concrete & Hardscape LLC adds heavy-duty grip to all our color seals to help prevent it from being very slick. The heavy-duty grip is not 100% slick proof, but it helps with a majority of the slipperiness.